The OCR (Optical Character Recognition) Reader app from Knots.io automates the process of transcribing content from PDFs, images, faxes, and other scanned documents directly into Zendesk tickets. This means agents no longer need to spend time downloading, opening, and searching for information in attachments.
How does the OCR reader work?
When a request arrives in Zendesk with attached documents, the OCR Reader uses advanced algorithms to extract and transcribe text from these documents. The content is then automatically indexed and made searchable. This ensures that important information such as order numbers and invoice numbers is easily accessible for agents.
Benefits of the OCR Reader for Zendesk
- Time-Saving: No agent enjoys searching for information in images, receipts, and other documents. By automating the transcription of documents, processing times for all tickets with attachments are decreased, leading to more satisfied employees.
- Improved Workflow: Combined with Knots.io’s Ticket Parser, information from the documents can automatically populate relevant fields in Zendesk tickets. This minimizes the need for manual data entry and reduces the chances of errors.
- Searchable Content: All transcribed information is indexed, making it easy to search for specific details in the future. This is particularly useful for tracking previous interactions and history.
- Increased Accuracy: Automation reduces human errors, ensuring the data being processed is more reliable.
Use Cases
OCR Reader for Zendesk is especially suited for businesses that receive a high volume of scanned documents that need to be processed quickly and accurately. This includes but is not limited to, customer service and finance departments handling invoices, orders, receipts, travel documents, legal papers, insurance papers, and order processing centers.
Get Started with OCR Reader
To get started with the OCR Reader for Zendesk, contact us here.