Services

Zendesk licenses

Kundelab is an authorized Zendesk partner that offers Zendesk licenses and provides expert assistance in selection process to ensure you choose the right licensing level for your needs.

Zendesk implementation

We take ownership of the project and guide you through the implementation process. By thoroughly understanding your business and understanding your needs, we ensure that the system aligns with shared objectives.

Tailored Adjustments and Optimization

We customize and optimize solutions for peak performance. Our services cover configuration, workflow enhancements, scalability, reporting, migration, and more. We adapt our approach to your needs with a tailored optimization plan.

Zendesk Health Check

We offer a Zendesk Health Check, where we conduct a comprehensive review of your entire account and provide you with a report that includes recommendations for optimizing your Zendesk setup. Our Health Check is specifically designed to help businesses make the most of their investment in Zendesk.

Training

We offer a comprehensive training program delivered through video (Teams) or on-site sessions, fully customized to meet your unique requirements. Our training approach typically combines structured instruction with individual tasks. Ensuring well-trained employees equips them with the essential skills and knowledge needed to deliver outstanding customer experiences.

Zendesk Administrator for Hire

Delegate Zendesk account management to us. As Zendesk administrators, we take charge of keeping your account up-to-date, handling internal support inquiries, onboarding new team members, making minor modifications, creating reports, providing improvement recommendations, assisting with development projects etc.

Data Migration

Our data migration service is tailored to ensure a smooth transition to Zendesk. We understand the critical importance of preserving your existing data and leaving nothing behind. Our process encompasses data mapping, meticulous data preparation, the migration itself, and thorough post-migration validation.

Integrations and App Development

Zendesk's marketplace offers a wide array of pre-built apps, but we recognize that unique needs may require custom solutions. In such scenarios, we create personalized integrations that link your systems with Zendesk.

Help Center Design

We offer expertise in both installing and configuring pre-made themes from the Zendesk Marketplace and creating custom designs from scratch. Whether you prefer a ready-made theme or seek a completely unique look, we guarantee a seamless and professional design that harmonizes with your website.

Our Zendesk services are customizable to suit your specific needs.