"Mai Lena Mondal from Kundelab has assisted us through several workshops to improve our use of Zendesk. It has been both useful and educational. She has represented Kundelab in an excellent manner, appearing organized, calm, friendly, and competent. It's clear that Zendesk is a tool she knows well. She has followed up on the workshops quickly and efficiently with the measures we agreed upon, and summarized our thoughts and ideas promptly and accurately after each meeting. We have gone through various aspects of Zendesk's configuration that we were uncertain about.

In a busy and hectic workday, Mai Lena has guided us through a skills upgrade in the use of Zendesk that we would not have achieved on our own, and we look forward to continued good cooperation with her and Kundelab."

Jørn Jantzen / Advisor, IT Section
Tekna

"We have taken the step up from being highly dependent on individuals within support, to scaling quickly alongside our customers. In this process, we tried to handle the ticket system internally but found that this was not sustainable. As the rapid growth and focus on solving issues quickly progressed, challenges arose in getting the system to function optimally. Therefore, we contacted Kundelab, which turned out to have exceptional expertise in this area and provided valuable insights to optimize the user experience for both our internal users and customers. We now have a close collaboration with Kundelab, where they manage the agreement with Zendesk and assist us ad-hoc with the development of the service in line with our continued growth in customer service."

Rolf Pedersen / Chief Customer Officer
Gapit AS

"We experienced rapid expansion in both customers and employees and felt we were not utilizing the potential and tools available in Zendesk. In a short time, Patrick familiarized himself with our work methods and organization, and we now have an extremely well-functioning system that has streamlined and simplified the daily work of our employees and has made us well-prepared for further growth, even across borders. We have received help to improve existing setups, adopt new features, and tips on how both we and our customers can have an even better experience. Top-notch service, and highly recommended."

Leonard Thoresen / COO
Delespesialisten AS

"Kundelab, with Patrick and Mai Lena, has provided us at Zrch with valuable advice and excellent assistance in the work of facilitating and building a system for customer inquiries. By using Zendesk, we have a well-functioning system that provides good reports and daily oversight. A great collaboration, with efficient and excellent service from Kundelab."

Benedikte Krohn Eeg / VP Product and Operations
Zrch

"It has been fantastically good follow-up from A to Z with the implementation of Zendesk for our company. The processes surrounding training and design/setup of the system have been outstanding. We receive quick feedback on our inquiries with good pedagogical answers. It has meant a lot to us. We can safely recommend Kundelab to others who are considering implementing Zendesk."

Lanita / Økonomiansvarlig
Q-Light AS

"Kundelab has been invaluable in our transition to Zendesk's solution. We attempted to set up Zendesk on our own without success. Kundelab has been very flexible regarding meetings, solutions, and customizations. We can confidently recommend Kundelab to others."

Leif Junior Holta / Software and Support
Supercharge AS

"I would unreservedly recommend Kundelab to anyone looking for a dedicated, professional, and friendly team to help with their business needs. We have felt heard and understood, and have solved the challenges we have had in connection with streamlining Zendesk. Their ability to deliver quality work within tight time frames is remarkable. We always get fast help for both big and small questions, which we really appreciate. We are happy and satisfied with our continued collaboration with Patrick and Kundelab."

Elisa Schjødt Frank / Head of Customer Success
Matas A/S

"In the process of implementing Zendesk for our IT department, we received assistance from Kundelab with licensing and configuration. Subsequently, we have also received good assistance for setting up reports. We find Kundelab to be competent and quick in their responses."

Kjetil Haugland Johansen / IT Director - CIO
Espira Gruppen AS

"Kundelab has helped us find good solutions for our company after we merged four companies into one. The project methodology with the workshop gave us good insight and was important for setting up Zendesk correctly for our needs during a hectic period."

Marte Engdal / Service Manager
Kiona AS

"Kundelab with Mai Lena delivered an outstanding service.  It's a relief to receive prompt assistance instead of investing hours on YouTube to master Zendesk. We've saved a significant amount of time, and the results are impressive! While the price is somewhat high, the quality of the product justifies it 😊 Their quick and efficient support is invaluable in our busy customer service operations! We will certainly turn to them again for any future Zendesk questions."

Ole Langaunet / Marketing Manager
Extra Optical AS

"Patrick has been a great team player and the entire Professional Services team has enjoyed working with him. He has always been able to easily jump from a consulting to a project management role as needed and was good at handling customer satisfaction."

Celine Varnier / Senior Manager
Zendesk Professional Services

"Patrick demonstrated strong Zendesk expertise. He was able to step in when necessary and at the same time allow other project members to contribute comfortably. Great project management skills."

Andrey / Principal Technical Architect
Zendesk Professional Services