Offer customer service through channels that are convenient for your customers, so it’s easy for them to get the answers needed.
Set your team up for success
Help client advisors, administrators, and in-house teams do their best. Zendesk is a robust tool that is easy to use.
Keep your business in sync
Customize your system with an open and flexible platform that you can scale, expand and optimize as your business changes.
Kundelab is a Norwegian Zendesk partner and sells Zendesk licenses. Many people find it difficult to know which licenses they need in the beginning. With Kundelab as a partner, you are guaranteed the right choice.
Implementation of a new solution
To ensure a scalable solution and full utilization of all functions, many choose to get help from an experienced consultant and project manager. We assist you throughout the entire process, so that you get a robust solution.
Adaptations and streamlining
Many people start with Zendesk themselves, but experience that they are not able to utilize the system appropriately. We can assist you with customizations and guidance so that the system supports your business goals.
We offer a complete training course via video meeting or on-site with your staff. The training is adapted to the individual customer’s needs, preferably as a combination of classroom teaching and individual tasks.
Integrations and app development
A lot can be solved with fully developed apps in Zendesk’s app store. In those cases where, on the other hand, you need in-house developed apps or integrations, Kundelab can deliver solutions together with partners.
Zendesk administrator for rent
Do you have a regular need for small changes, but not necessarily a need for a full-time position? With Kundelab, you get a competent resource that knows your system and assists within an agreed framework and budget.
Zendesk is powerful when set up right. As a subcontractor to Zendesk Professional Services, we have worked with a number of Europe’s biggest brands. We have broad expertise in everything from small to complex environments, and ensure that the system is set up to support the customer’s objectives. We keep up to date with trends and product updates so that our customers can focus on their core business areas.
Kundelab delivers projects based on Zendesk Professional Services’ project methodology, and guides our customers through a quality-assured implementation plan. With our help, our customers ensure that the system is implemented quickly and efficiently.
Feel free to contact us for a conversation on how we can help