Agenda:
11:30 - 12:15 - Zendesk Advanced AI
Save around 45 seconds per ticket, as well as a 10% increase in agent productivity when leveraging Zendesk Advanced AI.
12:30 - 13:15 - Workforce management (Tymeshift)
Level up agents to resolve requests faster and more consistently with Tymeshift.
13:30 - 14:15 - Advanced Data Privacy & Protection
Provide the most trusted and secure CX and reach the next level of data protection with Advanced Data Privacy & Protection.