G2's annual Best Software Awards are based on real reviews from actual users, visited by 80 million software buyers each year. To be considered a Best Software Award winner, a company or product must receive at least 50 approved and published reviews during the 2022 calendar year. The rankings are based on a combination of satisfaction and market presence for each vendor, and the top 100 products are ranked based on reviews across all categories they are part of.
Zendesk is ranked number 1 in three categories:
- #1 Best software product
- #1 Best customer service product
- #1 Product for Mid-Market (companies with 51-1000 employees)
Best Software Awards serves as a trusted source for software buyers to make informed decisions. With over 2 million verified software reviews, G2's marketplace features more than 145,000 products and services in 2100 different categories. Zendesk is grateful to be recognized as a top provider for its exceptional software products and customer service, and strengthens its position as a leading player in the industry.
Here are some of the recent reviews:
"We're really happy with the integrated email and chat dashboard for our agents (Agent workspace) and the ability to manage useful reporting, automated responses, and Answer Bot resolutions. The SLA functionality also helps agents stay focused with 'top-of-the-bucket' prioritization so they don't have to spend cycles trying to figure out which ticket is most important, or lose track of tickets in the queue." - Dan R., Mid-Market (51-1000 employees)
"Zendesk Support allows all the necessary features with an easy-to-learn interface in order to work on the cases or Customer Support System. Zendesk enables its users with various features like Follow up reminders, Integration with other apps, and creating related tickets for internal teams for further actions and efficient follow up on ongoing cases. " - Rajesh T., Enterprise (more than 1000 employees)
"Zendesk has been fairly easy to pick up and do basic things with. Their usability is better than most other ticket systems I have used. Their support during difficulties has been superb and responsive, no matter how complicated or in depth the issue might prove to be. They also have responded far faster than their chat bot suggests they will. My last experience with Fritz went beautifully and I had my issue resolved within 15 minutes." - Erica S., Small-Business (50 or less employees)
