Zendesk, a leader in customer experience solutions, has recently announced an exciting partnership with OpenAI, one of the most innovative companies in artificial intelligence (AI). The partnership will enable businesses to harness the power of AI to intelligently and efficiently improve their customer experiences.
Cost-optimize your customer service with Zendesk and OpenAI
Zendesk's core models, based on decades of customer experience data and industry-specific insights, are already a huge success with customers, saving them hundreds of hours each week. By integrating OpenAI technology, Zendesk will be able to offer even more advanced and intelligent features that will help businesses cost-optimize customer service.
OpenAI revolutionizes customer service solutions
The unique AI approach of Zendesk revolutionizes customer experience solutions by providing intelligent responses to customer inquiries without the need for coding or costly model building. Zendesk Suite already includes a number of AI-powered CX features, such as call reminders, bots, knowledge management, advanced analytics, and self-service tools. By adding OpenAI, Zendesk will be able to offer businesses a unique solution to improve customer experiences and scale to levels that were previously unattainable.
With OpenAI, Zendesk will gain the following features:
1. Summarizing the content of customer enquiries:
With OpenAI, you will be able to quickly identify the core of long customer queries, so you can provide good and correct help faster. This will drastically reduce the time it takes to resolve a case.
2. Creation of knowledge base and macros:
Zendesk already suggests missing articles to the knowledge base read more here. With OpenAI, the missing articles will be automatically created. In addition, corresponding answer templates are suggested for Zendesk administrators.
3. Extended agent responses:
OpenAI writes a complete answer for the agents. Agents only need to type a few words and click a button to have the AI write the rest.
These features will help companies increase productivity and improve customer service efficiency.
Zendesk explains the OpenAI collaboration
Cristina Fonseca, AI leader at Zendesk, explains that "Al can help teams be more consistent, better understand customers, and derive insights from data. We provide the best Al tools that customers can start using in minutes. Our work with cutting-edge partners like OpenAl, helps us leverage the newest technology available to accelerate businesses' ability to unlock the value of their customer interactions." Read more here.
The collaboration between Zendesk and OpenAI is an exciting step towards providing businesses with tools that enable them to deliver intelligent, efficient and outstanding customer experiences. This is an important development for everyone involved in customer service.