We are pleased to welcome Alice Scharrer as a new member of the Kundelab team! She brings extensive experience in customer service and project management, making her a valuable asset for us and our clients.
Alice has several years of experience managing Zendesk and over 10 years of experience as a team leader in e-commerce and IT. This background has equipped her with strong analytical skills and a deep understanding of customer satisfaction, along with technical expertise in a range of tools such as 3CX, Salesforce Commerce Cloud, JIRA, Confluence, Microsoft Dynamics 365, SAP, and Zendesk.
We look forward to her contributions in Kundelab and are excited to introduce her to all our customers and partners!