Zendesk stands committed to complying with industry standards and takes security and privacy seriously. By implementing best practices and aligning with industry standards, Zendesk takes a proactive step to ensure that general security and privacy procedures are in place. This approach is beneficial for the protection of user data and allows customers to meet their compliance standards.
Zendesk's dedication is reflected in their certifications and memberships. Through these certifications, Zendesk demonstrates their commitment to maintaining the highest standards in security and privacy. Read more about certifications and memberships here.
Zendesk has established a formal privacy and data protection program to ensure that privacy principles are integrated into all aspects of the organization.
To maintain global privacy, Zendesk involves key stakeholders from various sectors within the organization. This includes representatives from legal, security, product-related, and management sectors. By involving these different areas, Zendesk ensures a holistic approach to privacy, considering legal requirements, implementing robust security measures, aligning products with privacy standards, and providing necessary management support.
Zendesk's work on global privacy underscores the company's commitment to complying with existing laws and regulations and its ability to adapt to an ever-changing landscape of privacy regulations across different jurisdictions.
Zendesk handles Subscriber Service Data in a way that ensures all information, including personal data, is treated responsibly and following established guidelines.
Service Data is used to help customers access and utilise Zendesk services, including technical support and guidance for optimal platform use. This ensures that customers receive the support they need to fully benefit from the services. Zendesk also uses Service Data to send relevant information related to Zendesk's services, including updates, notifications of service changes, or other relevant messages.
By implementing security measures and following industry standards for data protection, Zendesk ensures that personal data is handled with great care.
Zendesk focuses on legal clarity by providing open and detailed agreements and policies that offer insight into the services they provide. The open approach to legal documents also supports customers in meeting their own legal and compliance standards. By providing clear guidelines and terms of use, Zendesk provides a solid foundation for customers to adapt their practices and procedures in compliance with current laws and regulations. This is especially important in an era where privacy and legal compliance are critical concerns for organizations, and trust is a key component for successful partnerships.
Zendesk emphasizes transparency regarding the sharing of Service Data with third parties. The company has a clear principle of only sharing such information when necessary to improve services or in response to legal requests from public authorities. This approach is designed to protect user privacy while ensuring that services maintain high quality. The Transparency Report and Government Data Request Policy provide further insight into this practice.