Zendesk is primarily a customer support platform used to handle customer support cases and issues. An integration with LCM tools will help your company link customer support cases to the product and service development process. Here are some of the benefits if you choose to Integrate Zendesk with the Lifecycle Management System (LCM).
Zendesk and LCM
Zendesk is a popular customer service platform used by many businesses. It is a cloud-based system that allows businesses to handle customer service cases and issues in an efficient way. Zendesk also has a number of features to analyze data and improve the customer experience.
LCM systems are an integrated platform used to manage the product or software lifecycle from idea to closure. It includes design, development, testing, implementation, maintenance and decommissioning.
Zendesk integrates with a number of Lifecycle Management Systems (LCM) to help the development team manage and track projects. Some of the popular LCM systems that integrate with Zendesk are:
Jira and Zendesk
Jira is a popular LCM platform used by many development teams to manage software projects. Jira integrates with Zendesk to collect and connect customer support tickets and bug reports to the development process. The integration between Zendesk and Jira can help teams collaborate and track cases and bugs in a common platform.
Azure DevOps and Zendesk
Azure DevOps is a cloud-based platform for managing the entire software development lifecycle. Integrating Zendesk with Azure DevOps enables developers to directly access support cases and bug reports from Zendesk. This means developers can prioritize and plan development tasks based on customer needs and feedback.
GitHub and Zendesk
GitHub is a cloud-based platform for sharing and collaborating on software development projects using the Git version control system and has a wide range of tools and features for LCM. The integration between GitHub and Zendesk can help your development team track support cases and bug reports in real time and collaborate more effectively.
GitLab and Zendesk
GitLab is a web-based Git repository manager that provides version control, CI/CD pipelines and team collaboration features for software development projects. GitLab integrates with Zendesk to improve collaboration between development and support teams.
The benefits of integrating Zendesk with the Lifecycle Management System (LCM)
Integrating Zendesk with Lifecycle Management System (LCM) can ensure that teams actively keep track of customer service cases and issues, related to products and/or services, in an efficient way. This way, the company can work with the lifecycle of products and services based on issues, feedback and change requests.
Integrating Zendesk with your LCM system can have several benefits, including:
1. Improved collaboration between customer service and development teams:
Integrating Zendesk with the LCM system can help improve collaboration between customer service and development teams. The LCM system will give the development team insight into customer needs and feedback, allowing them to prioritize and plan development tasks based on customer needs. This way, companies can quickly respond to customer needs and improve the customer experience.
2. Better customer experience:
Integrating Zendesk with the LCM system will give customer service and development teams insight into customer needs and feedback, which will help improve products and services. By collecting data from customer behavior, organizations can gain better insight into what causes problems for customers and how to improve the customer experience. This in turn will lead to a better customer experience.
3. Faster resolution of issues:
Integrating Zendesk with the LCM system will give the development team immediate access to customer service cases and bug reports. This will help the development team resolve issues faster and deliver better quality work. It will be easier to get an overview and track and prioritize what needs to be fixed. This can help reduce the time it takes to resolve issues and improve customer satisfaction.
4. Better traceability of customer inquiries:
Integrating Zendesk with the LCM system will provide better traceability of customer service cases and error reports. This will help the company understand what customers need and thus be able to adapt products and services to meet their needs. By having access to the development projects and solutions being worked on, customer service can provide customers with more detailed information about the status of their issues. This can help reduce the frustration customers may feel when they don't receive sufficient information about their issues.
5. Cost savings:
Integrating Zendesk with your LCM system can help your business reduce costs by eliminating manual tasks, automating processes and improving productivity.
Overall, integrating Zendesk with the LCM system can be a solution for handling customer service cases and issues in a more efficient way, while improving the product and/or services.