Use a customer service system that enables contact via channels that are convenient for your customers, so it's easy for them to get the answers they need. Provide support from anywhere, so your customers can always reach you. With omnichannel functionality, you'll be in the know no matter how they choose to get in touch (via messaging, chat, social media, email or phone). Build an integrated help center and forum. Customers can resolve issues at their own pace - while reducing resolution time for customer service agents.
Customize the experience for each customer, even as you grow. Use automation and AI-powered bots to gather the right information and ensure customers never have to repeat themselves.
Help customer service agents, administrators and internal teams do their best work. Zendesk offers robust customer service tools that are easy to use. Make it easier to track, prioritize and respond to customers with one unified workspace. With full customer context - including 1200+ pre-built integrations - agents can provide better, more personalized support. Save time for CSRs with collaboration tools that efficiently connect with internal and external partners.
Help them respond faster with predefined responses and the right details for each inquiry. Leverage built-in routing and intelligence to gather critical details and reduce data entry. Plus, the system can escalate the case to the customer advisor best suited to help.
Make it easy to manage your knowledge base with the Zendesk Knowledge Capture app. Share the workload by having agents contribute expertise directly from the workspace they work in.
Customize your system with an open and flexible platform that you can scale, expand and optimize as your business changes. Integrate all relevant customer data from customer service using Zendesk's powerful API. Zendesk's app store also has 1200+ pre-built applications and integrations that can be installed. Create a single view of your customer. Use the system to customize experiences across the entire customer journey. Zendesk gives you the insights your customer advisors need, all in one user interface. Analyze, monitor and act on what your customers need. Everything works across sales, service and third-party systems with easy-to-use analytics and reporting.
Talk to us about customer service systems for great user experiences.