Articles.

New team member at Kundelab – Welcome to the team, Alice Scharrer!

Optimize your customer service with Zendesk Omnichannel Routing, which automates ticket assignment based on agent availability, skills, and ...

Join the Zendesk event in Copenhagen on October 22, 2024. "ZENDESK PRESENTS Revolutionizing service with the power of AI"

Discover how Zendesk AI Agents can automate customer service processes, reduce costs, and improve efficiency. Learn more about the benefits ...

Join Zendesk's Future of CX on September 19th. Register for the virtual event here.

OCR Reader for Zendesk: Automatic transcription of scanned documents, searchable information, increased accuracy, time savings, and happy ...

Zendesk has acquired Klaus, a QA tool with AI functionality. Here's an overview of Klaus and what the acquisition means for Zendesk.

To maximize the benefits of Zendesk Support, there are several steps you can take. Read five tips to tailor Zendesk Support to fit your ...

Discover Zendesk's enhanced AI services through the acquisition of Ultimate, a leader in customer service automation. Learn more.

80% of consumers expect a seamless customer journey where customer service and sales seamlessly interact. Discover how Zendesk assists in ...

Zendesk is constantly coming up with new features, here are some of the improvements Zendesk has made in 2024:

Zendesk webhooks are a feature in Zendesk that allows you to receive real-time alerts or updates from events in Zendesk. Learn about ...

Is Zendesk secure? Learn how Zendesk combines enterprise-level security features and thorough reviews when addressing security.

Chatbot design can be an exciting but challenging task. Read our guide for a successful start to the chatbot design process.

Macros within Zendesk serve as pre-configured response templates designed to enhance workflow efficiency. Learn Zendesk Macros Best ...

Have you ever needed to upload an Excel sheet or other information in Zendesk? Discover how Zendesk Custom Objects empower you to do just ...

Join the Zendesk Webinar: Unlocking CX Excellence on November 22nd at 11:30 AM CET. Discover their latest innovative features. Register ...

Zendesk vs. Freshwork's Freshdesk: Which One Is Right for You? Learn the difference between Zendesk and Freshdesk by reading this article.

Zendesk styrker sin posisjon som ledende innen kundeservice med kraftfulle generative AI-løsninger og avanserte datasikkerhetstiltak

Customer loyalty is a vital component of business success. Explore strategies on how to achieve customer loyalty using the Zendesk customer ...

A Guide on Zendesk Pricing, Plans, and Licenses. Read the guide we've crafted to help you navigate Zendesk's pricing, plans, and licenses ...

Zendesk is constantly coming up with new features, here are some of the improvements Zendesk has made in 2023:

Zendesk Chatbot: The future of customer service. Discover how Zendesk Chatbot works and its advantages for your business.

Artificial Intelligence (AI) is on the brink of transforming customer service. Explore the crucial role employees play in ensuring the ...

Discover 12 customer service skills for a great customer experience (CX). They encompass a blend of technical and soft skills, read them ...

Read the Definition of Customer Service: 4 Tips for Providing Great Customer Service here.

Regularly Monitoring Critical KPIs Enables Customer Service Optimization and Enhanced Customer Experiences. Learn More Here.

Shared Email vs. Dedicated Customer Service Ticketing System: Read the Disadvantages of using shared email for customer service ...

Jumpstart Your Zendesk Optimization with a Free health check of your Zendesk account. Read more.

Zendesk Introduces Dynamic Customization of Reports, Allowing Agents to Access their own data, among other features. Discover More.

Zendesk Support Suite is a market-leading customer service system for amazing user experiences. Read more here.

As certified Zendesk consultants, we tailor Zendesk accounts to your specific needs. Explore our services and get in touch with a Zendesk ...

A Zendesk partner is a certified third-party provider with expertise in Zendesk solutions. Need help with Zendesk? Work with a Zendesk ...

Zendesk Chat is a popular live chat solution for customer service that allows businesses to engage with customers in real-time. Read more ...

Zendesk Explore: Empowering Businesses with Data Collection and Analysis for Customer Service Insights. Find Tips and Troubleshooting ...

Zendesk Suite: A cloud-based customer service system that encompasses zendesk's core products, offering a complete solution for managing ...

What is a ticketing system? A ticketing system is a software tool used by businesses to manage customer inquiries. Learn more here.

Zendesk Explore - an analytics tool that provides businesses with insights into customer service and business performance enabling ...

By harnessing AI technologies, customer service professionals can have a personalized assistant. Explore 5 ways AI is transforming customer ...

Enhance Customer Insights: Integrate the online store with Zendesk for improved customer insights. Discover how.

Zendesk Sell: Your All-in-One, Intuitive Cloud CRM System for Streamlining Sales Processes. Dive In for More Information.

Explore Zendesk Gather: Building an online community for knowledge and support to enhance customer experiences and loyalty.

Read the benefits of connecting communication platforms like Teams or Slack to Zendesk here.

Learn how you can maximise benefits from Zendesk and improve CX, by integrating Zendesk with your CRM (Customer Relationship Management) ...

Start your free Zendesk Suite trial here and experience a leading customer service system.

Discover how to meet the rising demand for customer service with a contact center solution that effectively handles all inquiries in an ...

Whether you're building customer support from scratch or consider yourself a pro, Zendesk has identified tips for enhancing customer ...

Choosing the right customer service tool can be challenging. Read our Tips for choosing the right customer service solution.

Technological advancements are reshaping every industry, including retail. Here are the significant retail trends expected to define the ...

Zendesk Workforce Management (WFM). Learn about Professional customer service with streamlined staffing here.

From Chatbot to Smart Assistant: How AI Technology Enhances CX. Read about how CX has evolved from human interaction to the emergence of AI.

Integrate Zendesk with the Lifecycle Management System (LCM) and assist your development team in managing and tracking software projects. ...

Do you need to get in touch with Zendesk Support? Here are three possible ways to do so:

Zendesk Support is a customer service management software designed to assist businesses in handling customer inquiries and support ...

Zendesk Guide: A robust knowledge base and self-help portal solution. Learn how to manage FAQs, articles, guides etc. for customers, ...

Zendesk offers a range of products designed to help businesses efficiently manage their customer interactions. Read an explanation of ...

73% Would switch to Competitors After more than one Poor Customer Experience. Discover the Trends Shaping the Path to Exceptional Customer ...

Integrate Zendesk with Incident Management System (IMS) for enhanced collaboration between customer service and technical teams. Learn more ...

By combining Zendesk Suite's industry-leading features with the power of OpenAI, businesses will be able to deliver more intelligent CX. ...

Zendesk Talk is a cloud-based telephony system that provides businesses with a comprehensive solution for managing customer interactions. ...

Zendesk gets #1 place for best software product best Customer Service Product and product for Mid-Market. Read more here.

Bli med på Zendesk Relate online, 10. eller 11. mai 2023 og få med deg de nyeste oppdateringene til Zendesk, Zendesk sin bedriftsvisjon og ...