About us

We are an authorized Zendesk Partner based in Norway, offering Zendesk consulting services.

At Kundelab, you’ll work with the same experienced team members throughout the entire process. We are adept problem solvers with extensive experience across various industries. We maintain close collaboration with our clients to gain a deep understanding of their needs and deliver effective solutions. Feel free to reach out to us for a pleasant conversation about customer service.

The Kundelab Team.

Patrick Bu Jonassen

Managing Director and Senior Consultant

Patrick is an experienced consultant and leader with a strong background in customer service, IT service desk, and business development. He is passionate about delivering excellent customer service and leverages his practical experience to assist other businesses in implementing and optimizing their Zendesk solutions.

Over the years, Patrick has acquired an impressive level of knowledge and expertise within the Zendesk platform. Patrick is recognized for his structured approach and his ability to devise comprehensive and effective solutions. He thrives in fast-pased environment, comfortably managing projects of all sizes.

Email: patrick@kundelab.no

Mai Lena Mondal

Partner and Senior Consultant

Mai Lena is an experienced consultant with expertise in customer service, digital marketing and data-driven optimization. She specializes in Zendesk implementation, optimization and management, with a passion for Zendesk Explore

Mai Lena prefers to work closely with customers over longer periods and believes that this is how you create the best customer service solutions. She believes in-depth knowledge of both identified and latend customer needs is crucial insight to tailor Zendesk solutions effectively. Mai Lena has set up global accounts and knows what it takes to build scalable solutions whether they are large or small.

Email: mailena@kundelab.no

Alice Scharrer

Senior Consultant

Alice Scharrer has recently joined the team at Kundelab, bringing with her a broad range of experience in customer service and project management. With several years as a Customer Support Team Leader at both Active Brands AS and Publikat GmbH (SIGNA Sports United), Alice has developed strong analytical skills and deep expertise in customer satisfaction. Her technical skills span from business solutions like 3CX and Salesforce Commerce Cloud to project tools such as JIRA and Confluence, equipping her to lead and enhance customer service processes effectively.

Alice also has experience with a variety of business administration tools, including Microsoft Dynamics 365, SAP, and Zendesk. She has a keen eye for detail and is driven by a passion for creating exceptional customer experiences.

Email: alice@kundelab.no

About Kundelab.