A trusted Zendesk partner. We help you create great CX.
Speak with one of our certified consultants or view a demo of Zendesk, a market-leading customer service system:
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We assist you with Zendesk licensing |
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Over 8 years of experience with Zendesk |
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Swift Zendesk implementation |
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Data-driven optimization of your customer service |
Discover what it's like to work with us.
Read feedback from those who have worked with us and experienced our services firsthand.
"Mai Lena Mondal from Kundelab has assisted us through several workshops to improve our use of Zendesk. It has been both useful and educational. She has represented Kundelab in an excellent manner, appearing organized, calm, friendly, and competent. It's clear that Zendesk is a tool she knows well. She has followed up on the workshops quickly and efficiently with the measures we agreed upon, and summarized our thoughts and ideas promptly and accurately after each meeting. We have gone through various aspects of Zendesk's configuration that we were uncertain about.
In a busy and hectic workday, Mai Lena has guided us through a skills upgrade in the use of Zendesk that we would not have achieved on our own, and we look forward to continued good cooperation with her and Kundelab."
Jørn Jantzen / Advisor, IT Section
Tekna
"We have taken the step up from being highly dependent on individuals within support, to scaling quickly alongside our customers. In this process, we tried to handle the ticket system internally but found that this was not sustainable. As the rapid growth and focus on solving issues quickly progressed, challenges arose in getting the system to function optimally. Therefore, we contacted Kundelab, which turned out to have exceptional expertise in this area and provided valuable insights to optimize the user experience for both our internal users and customers. We now have a close collaboration with Kundelab, where they manage the agreement with Zendesk and assist us ad-hoc with the development of the service in line with our continued growth in customer service."
Rolf Pedersen / Chief Customer Officer
Gapit AS
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"We experienced rapid expansion in both customers and employees and felt we were not utilizing the potential and tools available in Zendesk. In a short time, Patrick familiarized himself with our work methods and organization, and we now have an extremely well-functioning system that has streamlined and simplified the daily work of our employees and has made us well-prepared for further growth, even across borders. We have received help to improve existing setups, adopt new features, and tips on how both we and our customers can have an even better experience. Top-notch service, and highly recommended."
Leonard Thoresen / COO
Delespesialisten AS
Discover Zendesk.
As a global industry leader in customer service systems, Zendesk provides you with all the tools you need to deliver exceptional customer service. While Zendesk works out of the box, its true potential shines when you maximize its capabilities. This is why partnering with a Zendesk expert is highly recommended.
Read more
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Zendesk and AI.
Zendesk AI is a robust add-on feature designed to enhance customer service in multiple ways:
- AI and Chatbot: Leveraging chatbot technology to collect customer information, handle routine inquiries, and direct them to the relevant workgroups.
- Intelligence Panel: Provides agents with valuable insights from inquiries, streamlining ticket resolution.
- Generativ AI: Assisting agents in crafting responses efficiently.
- Administrative Support: AI aids administrators by suggesting response templates and identifying knowledge gaps.
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Zendesk's customer service system is recommended by Gartner and G2.
(billed annually)
Ticketing system
Email, chat, voice, social media, etc.
Chatbot
Help center
Prebuilt analytics dashboard
1000+ apps and integrations
Pre-defined responses
Custom business rules
Agent workspace
SSO and 2FA
API access
(billed annually)
Same as Suite Team and:
Multilingual
Multiple help centers
Dynamic content
Customer satisfaction rating
Light agents
Multiple ticket forms
Ticket field conditions
SLA
Opening hours
Support multiple brands
Customer ticket portal
MOST POPULAR
(billed annually)
Same as Suite Growth and:
Custom reports and live analytics
Side conversations
Skills-based routing
Community forum
Data location options
Access to Sunshine conversations
Eligible for Zendesk Advanced AI add-on
Custom ticket statuses
Call menu options
Callback
(billed annually)
Same as Suite Professional and:
Multiple opening hours
Search across Help centers
Article scheduling
Category subsections in help center
Content blocks in articles
Custom agent roles
Audit log
Sandbox
External sharing of reports
Private groups
Dynamic, contextual workspaces
AI content cues in Guide
Eligible for Advanced Data Privacy and Protection add-on
Elevate your customer service with the Zendesk consultants at Kundelab.
At Kundelab, you’ll work with the same experienced team members throughout the entire process. We are adept problem solvers with extensive experience across various industries. We maintain close collaboration with our clients to gain a deep understanding of their needs and deliver effective solutions. Feel free to reach out to us for a pleasant conversation about customer service.